Privacy Policy
https://etgcloud.usLast Updated: April 23, 2026
Essential Technology Group LLC, a Texas limited liability company doing business as ETGCloud ("ETGCloud," "Provider," "we," "us," or "our"), is committed to protecting the privacy of our clients, website visitors, and prospective customers. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://etgcloud.us (the "Site"), engage our managed IT services, or otherwise interact with us.
By accessing our Site or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site or services.
1. Information We Collect
1.1 Information You Provide to Us
We may collect information that you voluntarily provide when you:
- Submit a contact form, free IT assessment request, or other inquiry through our Site;
- Enter into a Managed Services Agreement (MSA), Statement of Work (SOW), or other service engagement;
- Communicate with us via email, phone, or other channels;
- Provide access credentials, network documentation, or system information in connection with our services.
This information may include: your name, business name, job title, email address, phone number, mailing address, billing information, and any technical information you provide in connection with the services we deliver.
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and usage, including:
- IP address, browser type and version, operating system, and device identifiers;
- Pages visited, time spent on pages, referring URLs, and clickstream data;
- Information collected through cookies, web beacons, pixels, and similar tracking technologies.
1.3 Information from Third Parties
We may receive information about you from third-party sources, including: CRM and marketing platforms (such as HubSpot), analytics providers, publicly available business directories, and referral partners. We use this information only in connection with the purposes described in this Privacy Policy.
1.4 Client System Data
In the course of delivering managed IT services, we may access, process, or store data from your IT environment, including but not limited to: system logs, device inventories, user account information, security event data, backup data, and cloud platform configurations. Our access to and handling of this data is governed by the applicable MSA, SOW, or Business Associate Agreement (BAA) between ETGCloud and the client.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our managed IT services, cybersecurity services, cloud services, and IT consulting;
- To respond to your inquiries, service requests, and support tickets;
- To process billing and payments;
- To send administrative communications, including service updates, security alerts, and maintenance notifications;
- To send marketing communications about our services, where permitted by law (you may opt out at any time);
- To monitor and analyze usage trends to improve our Site and services;
- To detect, prevent, and respond to security threats, fraud, and unauthorized access;
- To comply with legal obligations, enforce our agreements, and protect our rights.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
3.1 Service Providers and Vendors
We may share information with third-party vendors and service providers who assist us in delivering our services, including: cloud platform providers (Microsoft, Google, Amazon Web Services), remote monitoring and management tools, endpoint security platforms, backup and disaster recovery providers, CRM and marketing platforms, and payment processors. These providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.
3.2 Legal Requirements
We may disclose your information if required to do so by law, regulation, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a law enforcement request.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site of any change in ownership or use of your information.
3.4 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts.
4.1 Types of Cookies We Use
Essential Cookies: Required for the Site to function properly (e.g., session management, security). These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our Site (e.g., pages viewed, time on site). We may use services such as Google Analytics for this purpose.
Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness. These may be set by third-party services such as HubSpot.
4.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our Site.
4.3 Do Not Track
Our Site does not currently respond to "Do Not Track" browser signals. We will update this Privacy Policy if we adopt a Do Not Track standard in the future.
5. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include, as applicable: encryption of data in transit and at rest, multi-factor authentication, access controls based on least-privilege principles, regular security assessments, and security incident response procedures.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any security incident in accordance with applicable law.
6. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. Retention periods vary based on the type of information:
- Client service data: retained for the duration of the service engagement plus three (3) years after termination;
- Billing and financial records: retained for seven (7) years in accordance with applicable tax and accounting requirements;
- Website analytics data: retained for up to twenty-six (26) months;
- Marketing contact information: retained until you opt out or request deletion.
7. Your Rights and Choices
7.1 General Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to certain exceptions;
- Opt out of the sale or sharing of your personal information (note: we do not sell personal information);
- Opt out of marketing communications at any time;
- Request portability of your data in a commonly used, machine-readable format.
7.2 Florida Residents
If you are a Florida resident, the Florida Information Protection Act (FIPA) provides you with certain rights regarding the protection of your personal information. We comply with FIPA's requirements for data security and breach notification. In the event of a data breach affecting your personal information, we will notify you within thirty (30) days as required by Florida law.
7.3 Texas Residents
If you are a Texas resident, the Texas Data Privacy and Security Act (TDPSA) may provide you with additional rights regarding your personal information, including the right to access, correct, delete, and obtain a copy of your data, as well as the right to opt out of targeted advertising and profiling. To exercise these rights, please contact us using the information provided in Section 11.
7.4 California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide you with additional rights. While ETGCloud primarily serves business clients in a B2B capacity, if the CCPA applies to your interaction with us, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the sale or sharing of personal information; and not be discriminated against for exercising your privacy rights. To exercise any of these rights, please contact us at [email protected].
7.5 Exercising Your Rights
To exercise any of your privacy rights, please submit a request to us at [email protected]. We will respond to verifiable requests within the timeframe required by applicable law (generally within forty-five (45) days).
8. Third-Party Links and Services
Our Site may contain links to third-party websites, products, or services that are not owned or controlled by ETGCloud. We are not responsible for the privacy practices or content of these third parties. This Privacy Policy applies solely to information collected by ETGCloud through our Site and services.
9. Children's Privacy
Our Site and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at [email protected].
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our Site or services after the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
© 2026 Essential Technology Group LLC. All rights reserved.